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Utilities 
For the Utilities Specialist
Panasonic TOUGHBOOK is the market leader for rugged notebooks and tablets.
For over 20 years, Panasonic has been working with the biggest names in Utilities, including Origin Energy, Ausnet, Ergon Energy, Sydney Water, SA Water, South East Water, and Queensland Urban Utilities, among others.
From day one, we’ve understood the need for built-for-purpose, work-anywhere devices, developing products that meet – and surpass – the specific demands of the Utilities industry.
With this approach, along with our experience of the evolving technology in the sector, we’re able to create the perfect partnership between user and device.
"The new TOUGHBOOKs are already saving Ergon Energy workers up to as much as 45 minutes on the job per day.
We have noticed an increased efficiency through optimised processes and are now in a position to cope with a greater volume of work.”*
Jason Ledbury, Program Director
Ergon Energy
*From the Ergon Energy case study
Seven Keys to Success
TOUGHBOOK products feature seven fundamental technologies that make them invaluable to Utilities companies and field engineers around the globe.
Rugged Technology
Display Technology
Battery Technology
Business Interface Technology
Wireless Technology
Dynamic Performance Technology
Weight & Ergonomics Technology
What does this mean for your organisation?
The potential for dramatic improvements in response times, route planning and job management, as well as increased first-time fixes, higher repair quality, better customer service and greater profitability. All this, while cutting downtime and costs significantly.
World-Class Service & Support
From pre- to post-sales, and from product implementation to roll-out, we work in close collaboration with our Utilities customers and partners to ensure everything runs as smoothly and efficiently as possible.
Our specialist support in conjunction with partners makes all the difference: especially when it requires the deployment of hundreds or even thousands of devices across national and multi-national organisations.
Stay Connected on the Move
The ‘Connected Vehicle’ is a central pillar of business today. Giving Utilities engineers technology and in-vehicle equipment that’s durable and optimises connectivity, even when they’re travelling, is essential to remaining competitive.
TOUGHBOOK delivers everything you need to take your office on the road.
- Instant access to real-time information
- Digital documentation on the go – eg manuals, service history or spare-part information
- World-class navigation tools and job schedule updates
- Unrivalled data-sharing abilities directly from the vehicle environment
- Access to power, whether on the road or on-site
Customised Vehicle Integration
In conjunction with partners we offer a complete range of vehicle mounting solutions and services, from consultancy right through to in-vehicle installation. We also offer a range of configurations, and the ability to create bespoke solutions where required.
No compromising on passenger safety
And as you’d expect from TOUGHBOOK technology, our docking solutions are pushed to the very limits of endurance. To achieve all relevant ADR (Australian Design Rules) safety certifications and compliance, we test each model for vehicle impact and vibrations, ensuring that everything remains secure in the event of an accident, to protect those in the vehicle.
The Price is Right
It’s all too easy to be tempted by the small costs and big promises that consumer tablets and mobile PCs boast. After all, they still get most of the job done, mostly well, most of the time. Right? Wrong.
Non-specialised tablets and handhelds aren’t built to withstand the harsh conditions often faced by Utilities workers so the hidden costs soon mount up:
- Product failures
- Downtime
- Repairs
- Replacements
- Efficiency issues
- Support requirements
Panasonic TOUGHBOOK PCs are eight times more reliable than average industry notebooks without rugged features*
With their world-renowned reliability, the initial purchase cost is soon recouped in saved time, reduced employee downtime, diminished IT support needs, improved service, enhanced productivity and longer device life, providing an altogether better return on investment (ROI) for your Utilities business.
*Sustainable Mobile Device Strategies Deliver Significant Savings for Business, White Paper
The True Value of Rugged
A report from independent research firm IDC – Pay Now, Save Later – explores the potential savings that can be made by investing in rugged notebooks, tablets and handhelds for your workforce. DOWNLOAD
A Collaborative, End-to-End tailored Approach
We don’t do ‘off the shelf’, so you know you’re getting the very best technology available.
Perhaps your Utilities organisation has need for a specific carrying handle or port configuration? Or maybe you require custom software integration, power connectors or scanners? Whatever your unique requirements, our in-house engineering experts will work closely with you – from concept through to design, development and delivery – to deliver your perfect solution and turn your project round as quickly as possible to the highest standards.
Supporting the Future of the Utilities Industry
With the arrival of smart grids and the smart meters that connect to them, along with new sources of renewable energy, the Utilities sector is changing with unprecedented speed. Like you, we ensure our technology isn’t just keeping pace, it’s staying one step ahead of the competition.
It’s why we continue to listen to our customers, finding out where you want to be and what’s demanded of you. We constantly add new form factors to our range and new integrated technologies designed to improve productivity, setting new standards in terms of connectivity, performance, power management and reliability.
Find out more about utilities
Contact Us
Key information
View all Case Studies 
Ergon Energy case study
Ergon Energy automates field based operations and integrates Panasonic TOUGHBOOK tablets into vehicle fleets to mobilse staff.
Severn Trent Water case study
Severn Trent invests in Panasonic rugged detachable notebooks to improve operational efficiency and customer service.
READ MORE
UK Power Networks case study
UK Power Networks energises its business transformation with Panasonic TOUGHBOOK tablets.
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