Phone number: 0800 TOUGHBOOK

Panasonic Battery Pack Safety Notice

Toughbook Laptop CF-AX Series, CF-C2 Series and CF-SX Series

Panasonic Corporation has identified that the battery packs sold in New Zealand within the Toughbook CF-AX Series, CF-C2 Series & CF-SX Series between April 2013 and March 2016 may overheat and potentially cause a fire hazard due to a battery pack configuration issue.

Products that are affected by this recall notice are as follows:

• CF-AX2 Series
• CF-AX3 Series
• CF-C2 Series
• CF-SX Series

To deal with this potential risk Panasonic has developed user-downloadable software to diagnose the state of the battery and control it to avoid risk of ignition. The battery pack will not be replaced as the configuration issue will be rectified with the use of the new software.

For those users affected by the recall notice we ask you to get in contact via phone or email.


Phone: 0800 Toughbook (Monday to Friday 8.30am - 5.00pm NZT) 

A panasonic representative will be in contact within 2 working days to discuss the next steps 


Identify whether your device model may be affected, please check the model of your computer using the below diagram:

We sincerely apologise for any inconvenience caused by this notification. Panasonic is committed to offering the highest quality products and superior customer service. At Panasonic, we believe that the quality of products and saftety of our customers is our top priority.

Thank you for your cooperation and understanding.